ITSM
ITIL Service Transition Online E-learning Training | Self-paced learning
5( 0 REVIEWS )
344 STUDENTS
ITIL Service Transition Online E-learning Training | Self-paced learning
344 STUDENTS ENROLLED
ITIL Service Transition Online E-learning Training is a training course that gives candidates access to ITIL Service Strategy E-Learning content online for 180 days.
KEY FEATURES
180-day E-Learning Access
40 PDUs offered
Exam Practice Questions
ITIL ST Manual (soft copy)
Exam Preparatory Tools
Case Studies and Questions
Contents Accredited by APMG
Over 40 hours of e-Learning
Learn about ITIL Service Transition Online E-learning Training and see how it works
Course Curriculum
| 01. Course Overview | |||
| 02. Introduction to Service Transition | |||
| 03. Service Transition Principles | |||
| 04. Transition Planning and Support | |||
| 05. Change Management | |||
| 06. Service Asset and Configuration Management | |||
| 07. Release and Deployment Management | |||
| 08. Service Validation and Testing | |||
| 09. Change Evaluation | |||
| 10. Knowledge Management | |||
| 11. Managing People Through Service Transition | |||
| 12. Organizing for Service Transition | |||
| 13. Technology Consideration | |||
| 14. Implementing Service Transition | |||
| 15. Challenges, CSF and Risk | |||
| 16. Summary | |||
| 17. Mock Exam |
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.