ITIL Service Strategy Online Training and Exam course includes 180-day access to eLearning, 15-hour access to line virtual training and exam registration.

KEY FEATURES

180-day E-Learning Access

Online Exam Reg.

15 hours of live virtual training

ITIL SS Manual (Soft Copy)

Free MSP E-Learning

40 PDUs

 Case studies & Questions

Over 40 hours of eLearning

 

 

View Online Demonstration

Learn more about ITIL Service Strategy Online Training and Exam course and see how it works

Course Curriculum

00. Course Overview
01. Introduction to Service Strategy
02. Service Management as a Practice
03. Service Strategy Principles
04. Service Management for IT Services
05. Service Portfolio Management
06. Financial Management for IT Service
07. Demand Management for IT Service
08. Business Relationship Management
09. Governance Architecture and ITSCM Implementation
10. Organizing for Service Strategy
11. Service Strategy & Technological Consideration
12. Implementing Service Strategy
13. Challenges Risks and Critical Success Factors
14. Directed Studies, Case Studies and Exam Hint
15. Mock Exam

Course Reviews

5

ratings
  • 5 stars2
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Vodafone, Helsinki, Finland

    Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.

  2. Customer Service Engineer at MTN

    The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.

TAKE THIS COURSE
  • $720 $665
  • 180 Days
231 STUDENTS ENROLLED