ITSM
ITIL Service Strategy Online E-Learning Training | Self-paced Learning
5( 0 REVIEWS )
231 STUDENTS
ITIL Service Strategy Online E-Learning Training | Self-paced Learning
231 STUDENTS ENROLLED
ITIL Service Strategy Online E-Learning Training is a training course that gives candidates access to ITIL Service Strategy E-Learning content online for 180 days.
KEY FEATURES
180-day E-Learning Access
40 PDUs offered
Exam Practice Questions
ITIL SS Manual
Exam Preparatory Tools
Case studies and questions
Contents Accredited by APMG
Over 20 hours of e-Learning
ITIL Service Strategy Online E-Learning Training and see how it works
Course Curriculum
| 00. Course Overview | |||
| 01. Introduction to Service Strategy | |||
| 02. Service Management as a Practice | |||
| 03. Service Strategy Principles | |||
| 04. Service Management for IT Services | |||
| 05. Service Portfolio Management | |||
| 06. Financial Management for IT Service | |||
| 07. Demand Management for IT Service | |||
| 08. Business Relationship Management | |||
| 09. Governance Architecture and ITSCM Implementation | |||
| 10. Organizing for Service Strategy | |||
| 11. Service Strategy & Technological Consideration | |||
| 12. Implementing Service Strategy | |||
| 13. Challenges Risks and Critical Success Factors | |||
| 14. Directed Studies, Case Studies and Exam Hint | |||
| 15. Mock Exam |
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.