ITIL Service Operation Online Training and Exam course | Live Virtual Training

ITIL Service Operation Online Training and Exam course | Live Virtual Training

319 STUDENTS ENROLLED

    ITIL Service Operation Online Training and Exam course includes 180-day access to E-Learning, 15-hour access to online virtual training and exam registration.

    KEY FEATURES

    180-day E-Learning Access

    Online Exam Reg.

    15 hours of live virtual training

    ITIL SO Manual (Soft Copy)

    Free M_o_R E-Learning

    40 PDUs offered

    Case Studies & Questions

    Over 40 hours of E-Learning

     

     

    View Online Demonstration

    Learn more about ITIL Service Operation Online Training and Exam course and see how it works

    Course Curriculum

    01. Course Overview
    02. Introduction to Service Operation
    03. Service Operation Principles
    04. Event Management
    05. Incident Management
    06. Problem Management
    07. Request Fulfillment
    08. Access Management
    09. Common Service Operation Activities
    10. Organization for Service Operation
    11. Technology Consideration
    12. Implementation of Service Operation
    13. Challenges, CSF and Risk
    14. Summary
    15. Mock Exam

    Course Reviews

    5

    ratings
    • 5 stars2
    • 4 stars0
    • 3 stars0
    • 2 stars0
    • 1 stars0
    1. Vodafone, Helsinki, Finland

      Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.

    2. Customer Service Engineer at MTN

      The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.

    TAKE THIS COURSE
    • $1,000 $800
    • 180 Days

    PRACTICE QUESTIONS

    » PMP Questions

     

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