ITIL Service Operation Online Training and Exam course includes 180-day access to E-Learning, 15-hour access to online virtual training and exam registration.


180-day E-Learning Access

Online Exam Reg.

15 hours of live virtual training

ITIL SO Manual (Soft Copy)

Free M_o_R E-Learning

40 PDUs offered

Case Studies & Questions

Over 40 hours of E-Learning



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Learn more about ITIL Service Operation Online Training and Exam course and see how it works

Course Curriculum

01. Course Overview
02. Introduction to Service Operation
03. Service Operation Principles
04. Event Management
05. Incident Management
06. Problem Management
07. Request Fulfillment
08. Access Management
09. Common Service Operation Activities
10. Organization for Service Operation
11. Technology Consideration
12. Implementation of Service Operation
13. Challenges, CSF and Risk
14. Summary
15. Mock Exam

Course Reviews


  • 5 stars2
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Vodafone, Helsinki, Finland

    Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.

  2. Customer Service Engineer at MTN

    The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.

  • $720 $665
  • 180 Days