ITSM
ITIL Service Operation Online E-learning Training |Self-paced Learning
5( 0 REVIEWS )
233 STUDENTS
ITIL Service Operation Online E-learning Training |Self-paced Learning
233 STUDENTS ENROLLED
ITIL Service Operation Online E-learning Training is a training course that gives candidates access to ITIL Service Strategy E-Learning content online for 180 days.
KEY FEATURES
180-day E-Learning Access
40 PDUs offered
Exam Practice Questions
ITIL SO Manual (soft copy)
Exam Preparatory Tools
Case Studies & Questions
Contents Accredited by APMG
Over 40 hours of E-Learning
Learn about ITIL Service Operation Online E-learning Training and see how it works
Course Curriculum
01. Course Overview | |||
02. Introduction to Service Operation | |||
03. Service Operation Principles | |||
04. Event Management | |||
05. Incident Management | |||
06. Problem Management | |||
07. Request Fulfillment | |||
08. Access Management | |||
09. Common Service Operation Activities | |||
10. Organization for Service Operation | |||
11. Technology Consideration | |||
12. Implementation of Service Operation | |||
13. Challenges, CSF and Risk | |||
14. Summary | |||
15. Mock Exam |
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.