ITIL Service Operation Online E-learning Training is a training course that gives candidates access to ITIL Service Strategy E-Learning content online for 180 days.
KEY FEATURES
180-day E-Learning Access
40 PDUs offered
Exam Practice Questions
ITIL SO Manual (soft copy)
Exam Preparatory Tools
Case Studies & Questions
Contents Accredited by APMG
Over 40 hours of E-Learning
Learn about ITIL Service Operation Online E-learning Training and see how it works
Course Curriculum
| 01. Course Overview | |||
| 02. Introduction to Service Operation | |||
| 03. Service Operation Principles | |||
| 04. Event Management | |||
| 05. Incident Management | |||
| 06. Problem Management | |||
| 07. Request Fulfillment | |||
| 08. Access Management | |||
| 09. Common Service Operation Activities | |||
| 10. Organization for Service Operation | |||
| 11. Technology Consideration | |||
| 12. Implementation of Service Operation | |||
| 13. Challenges, CSF and Risk | |||
| 14. Summary | |||
| 15. Mock Exam |
Course Reviews
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232 STUDENTS ENROLLED
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.