ITSM
ITIL Service Design Online Training and Exam course | live Virtual Training
5( 0 REVIEWS )
341 STUDENTS
ITIL Service Design Online Training and Exam course | live Virtual Training
341 STUDENTS ENROLLED
ITIL Service Design Online Training and Exam course includes 180-day access to E-Learning, 15-hour access to online virtual training and exam registration.
KEY FEATURES
180-day E-Learning Access
Online Exam Reg.
15 hours of live virtual training
ITIL SD Manual (Soft Copy)
Free MSP E-Learning
40 PDUs
Case Studies & Questions
Over 40 hours of e-Learning
Learn more about ITIL Service Design Online Training and Exam course and see how it works
Course Curriculum
01. Course Overview | |||
02. Introduction to Service Design | |||
03. Various Principles and Concept | |||
04. Design Coordination | |||
05. Service Catalogue Management | |||
06. Service Level Management | |||
07. Capacity Management | |||
08. Availability Management | |||
09. ITSCM | |||
10. Information Security Management Process | |||
11. Supplier Management | |||
12. Service Design Technology | |||
13. Organizing for Service Design | |||
14. Technological Consideration | |||
15. Implementing Service Design | |||
16. Challenges, CSF and Risk | |||
17. Summary | |||
18. Mock Exam |
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.