ITIL Service Design Online Training and Exam course includes 180-day access to E-Learning, 15-hour access to online virtual training and exam registration.
KEY FEATURES
180-day E-Learning Access
Online Exam Reg.
15 hours of live virtual training
ITIL SD Manual (Soft Copy)
Free MSP E-Learning
40 PDUs
Case Studies & Questions
Over 40 hours of e-Learning
Learn more about ITIL Service Design Online Training and Exam course and see how it works
Course Curriculum
| 01. Course Overview | |||
| 02. Introduction to Service Design | |||
| 03. Various Principles and Concept | |||
| 04. Design Coordination | |||
| 05. Service Catalogue Management | |||
| 06. Service Level Management | |||
| 07. Capacity Management | |||
| 08. Availability Management | |||
| 09. ITSCM | |||
| 10. Information Security Management Process | |||
| 11. Supplier Management | |||
| 12. Service Design Technology | |||
| 13. Organizing for Service Design | |||
| 14. Technological Consideration | |||
| 15. Implementing Service Design | |||
| 16. Challenges, CSF and Risk | |||
| 17. Summary | |||
| 18. Mock Exam |
Course Reviews
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341 STUDENTS ENROLLED
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.