ITSM
ITIL Service Design Online E-learning Training | Self-paced Learning
5( 0 REVIEWS )
119 STUDENTS
ITIL Service Design Online E-learning Training | Self-paced Learning
119 STUDENTS ENROLLED
ITIL Service Design Online E-Learning Training is a training course that gives candidates access to ITIL Service Strategy E-Learning content online for 180 days.
KEY FEATURES
180-day E-Learning Access
40 PDUs offered
Exam Practice Questions
ITIL SD Manual
Exam Preparatory Tools
Case Studies & Questions
Contents Accredited by APMG
Over 40 hours of eLearning
ITIL Service Design Online E-Learning Training and see how it works
Course Curriculum
01. Course Overview | |||
02. Introduction to Service Design | |||
03. Various Principles and Concept | |||
04. Design Coordination | |||
05. Service Catalogue Management | |||
06. Service Level Management | |||
07. Capacity Management | |||
08. Availability Management | |||
09. ITSCM | |||
10. Information Security Management Process | |||
11. Supplier Management | |||
12. Service Design Technology | |||
13. Organizing for Service Design | |||
14. Technological Consideration | |||
15. Implementing Service Design | |||
16. Challenges, CSF and Risk | |||
17. Summary | |||
18. Mock Exam |
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.