ITIL Operational Support and Analysis OSA Online Training and Exam course

ITIL Operational Support and Analysis OSA Online Training and Exam course

43 STUDENTS ENROLLED

    ITIL Operational Support and Analysis OSA Online Training and Exam course includes 180-day access to E-Learning, 15-hour access to online virtual training and exam registration.

    KEY FEATURES

    180-day E-Learning Access

    Online Exam Reg.

    15 hours of live virtual training

    ITIL OSA Manual

    Free M_o_R E-Learning

    40 PDUs offered

    Case Studies & Questions

    Over 40 hours of E-Learning

     

     

    View Online Demonstration

    Learn more about ITIL Operational Support and Analysis OSA Online Training and Exam course and see how it works

    Course Curriculum

    01. Course Overview
    02. Introduction to OSA
    03. Event Management
    04. Incident Management
    05. Request Management
    06. Problem Management
    07. Access Management
    08. The Service Desk, Function and Roles
    09. Technology Consideratioon
    10. Implementation Consideration
    11. Challenges, CSF and Risk
    12. Summary
    13. Mock Exam

    Course Reviews

    5

    ratings
    • 5 stars2
    • 4 stars0
    • 3 stars0
    • 2 stars0
    • 1 stars0
    1. Vodafone, Helsinki, Finland

      Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.

    2. Customer Service Engineer at MTN

      The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.

    TAKE THIS COURSE
    • $1,000 $800
    • 180 Days

    PRACTICE QUESTIONS

    » PMP Questions

     

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