ITIL Continual Service Improvement Online Training and Exam course includes 180-day access to E-Learning, 15-hour access to online virtual training and exam registration.


180-day E-Learning Access

Online Exam Reg.

15 hours of live virtual training

ITIL CSI Manual not incl.

Free PMP E-Learning

40 PDUs offered

Case Studies & Questions

Over 40 hours of E-Learning



View Online Demonstration

Learn more about ITIL Continual Service Improvement Online Training and Exam course and see how it works

Course Curriculum

01. Course Overview
02. Introduction to CSI
03. CSI Principles
04. Seven Step Improvement Process
05. CSI Methods and Techniques
06. Organizing for CSI
07. Technology Consideration
08. Implementing CSI
09. Challenges, CSF and Risk
10. Mock Exam

Course Reviews


  • 5 stars2
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Profile photo of Gautam Gianchandani

    Vodafone, Helsinki, Finland

    Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.

  2. Profile photo of Uzodinma Ogbonna

    Customer Service Engineer at MTN

    The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.

  • $720 $665
  • 180 Days
    Terms  Copyright  +44-161-7060-156.