ITIL Continual Service Improvement Online Training and Exam course
211 STUDENTS ENROLLED
ITIL Continual Service Improvement Online Training and Exam course includes 180-day access to E-Learning, 15-hour access to online virtual training and exam registration.
KEY FEATURES
180-day E-Learning Access
Online Exam Reg.
15 hours of live virtual training
ITIL CSI Manual not incl.
Free PMP E-Learning
40 PDUs offered
Case Studies & Questions
Over 40 hours of E-Learning
Course Curriculum
01. Course Overview | |||
02. Introduction to CSI | |||
03. CSI Principles | |||
04. Seven Step Improvement Process | |||
05. CSI Methods and Techniques | |||
06. Organizing for CSI | |||
07. Technology Consideration | |||
08. Implementing CSI | |||
09. Challenges, CSF and Risk | |||
10. Mock Exam |
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.