ITIL Continual Service Improvement Online Training and Exam course includes 180-day access to E-Learning, 15-hour access to online virtual training and exam registration.
KEY FEATURES
180-day E-Learning Access
Online Exam Reg.
15 hours of live virtual training
ITIL CSI Manual not incl.
Free PMP E-Learning
40 PDUs offered
Case Studies & Questions
Over 40 hours of E-Learning
Course Curriculum
| 01. Course Overview | |||
| 02. Introduction to CSI | |||
| 03. CSI Principles | |||
| 04. Seven Step Improvement Process | |||
| 05. CSI Methods and Techniques | |||
| 06. Organizing for CSI | |||
| 07. Technology Consideration | |||
| 08. Implementing CSI | |||
| 09. Challenges, CSF and Risk | |||
| 10. Mock Exam |
Course Reviews
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211 STUDENTS ENROLLED
Vodafone, Helsinki, Finland
Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.
Customer Service Engineer at MTN
The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.