IT Service Management courses – ITSM Certification

IT Service Management Course

Since the 20th century, the world has witnessed great advancement in the area of technology. This advancement can be attributed to remarkable efforts made by organisations and individuals in proffering solutions to some of the challenges we face on a daily basis. The different researches embarked upon by people with inquisitive minds have been greeted by a lot of successes.

Telephony services have evolved from the traditional table-top telephone to mobile telephony service and to even more advance mode of communication which is video conferencing. Traditional postal services are almost dead; due to the advent of internet services which take only few seconds to send and receive mails. Internet and search engines have made our lives better because we have access to the information that we need, just at a snap of our fingers.

The numerous advancements in technology cannot be said to be without its attendant challenges. Have you ever wondered what these challenges can be?

These challenges are not far-fetched. For us to be able to use the different IT services, management aspect must be considered. If management is not consider, there will be a lot of disappointments in the part of the users of the IT services. Therefore, it is pertinent to be effective in managing IT services in order to be able to deliver services as at when needed, without any disruption. This is why IT service management certification frameworks are formulated in the first place. Also, COBIT 5 governance was put in place as a framework to serve as guidance for those who are involve in enterprise IT governance.

IT Service Management Certification

IT Service Management certifications are frameworks that take strategic approach in designing, operating, delivering, delivering and continually improving the way in which information technology is used within an organisation. The main objective of IT Service Management certifications is to make sure that the right mix of processes, people and technology are available for an entity to meets its goal.

The most-widely used IT Service Management framework is the Information Technology Library (ITIL). It is used in most countries of the world to deliver quality IT services. ITIL is an IT service management framework that is owned and controlled by AXELOS Ltd. The current version of ITIL has IT service lifecycle which is divided into the following integrated parts:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

Apart from ITIL, COBIT 5 which is a framework for the governance and management of enterprise IT is a leading-edge business optimization and growth road-map that leverages proven practices, global thought leadership and ground-breaking tools to inspire IT innovation and fuel business success.

Investing in IT Service Management  and IT Governance Certifications will yield the following benefits for organisations and individuals:

  • With this framework, you can deliver IT services in a timely manner
  • Reduction in IT services down-time
  • Reduction of waste
  • Manage vulnerabilities and ensure compliance
  • Evaluate and optimize enterprise risk
  • Oversee and manage information security
  • Keep ahead of rapidly changing regulations
  • Align IT goals and strategic business objectives