ITIL Operational Support and Analysis Online Exam course gives you the opportunity to pay for the exam only while a free access is granted to our ITIL E-Learning on our online portal for 30 days.


30-day E-Learning Access

30 PDUs offered

Online Exam Reg.

Case Studies & Questions

Free PMP Flash Card for Android devices

Over 20 hours of High Quality e-Learning content

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Learn more about ITIL Operational Support and Analysis OSA Online Exam course and see how it works

Course Curriculum

01. Course Overview
02. Introduction to OSA
03. Event Management
04. Incident Management
05. Request Management
06. Problem Management
07. Access Management
08. The Service Desk, Function and Roles
09. Technology Consideratioon
10. Implementation Consideration
11. Challenges, CSF and Risk
12. Summary
13. Mock Exam

Course Reviews


  • 5 stars2
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  • 3 stars0
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  • 1 stars0
  1. Vodafone, Helsinki, Finland

    Excellent course, but the best teacher very professional and knowledgeable, which helped a lot to understand the material in so limited time and pass the exams without any problem. Thanks again.

  2. Customer Service Engineer at MTN

    The training broadened my knowledge so well. I enjoyed the course and look forward to attending more courses.

  • $380 $315
  • 30 Days